A New York Times report published Monday detailed how Amazon's Prime Air drone deliveries have disrupted daily life in Richardson, Texas, a suburb north of Dallas. Residents described a constant high-pitched hum from the drones, with one neighbor logging 52 overflights on Friday alone.

The service launched in December after Richardson city officials approved zoning changes to allow operations within a 7.5-mile radius of an Amazon facility. Drones carry packages up to five pounds and aim to complete deliveries in as little as 30 minutes. Amazon has stated that customer feedback on the program remains overwhelmingly positive and that fewer than 1 percent of inquiries this year involve noise concerns.

Local complaints have persisted since operations began. Homeowners association president Scott Bratcher told the Times that the Federal Aviation Administration has failed the city. The FAA determined in July that the noise does not constitute a significant impact. City rules limit deliveries from 7 a.m. to 8 p.m., yet some residents reported flights as early as 6:31 a.m.

Amazon adjusted flight paths and increased minimum altitudes earlier this year following earlier protests and a February drone crash into an apartment building. Despite these changes, neighbors continue to track flights overhead and describe the activity as excessive.

The program forms part of Amazon's broader Prime Air expansion, which also operates in other U.S. locations. Residents have voiced concerns over noise, privacy, and safety, with some calling the routes a "drone highway" above homes and schools.